To Order By Check:
Print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to Custom Wagons, P.O. Box 25431, Yuma, Arizona 85367. Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check.
Wagon Wheels, Wagon Wheel Chandeliers:
Our wagon wheels and the wagon
wheels that are used on our chandeliers are real wagon wheels.
All of our wheels are made from USA hardwoods, all wood
has natural flaws, these flaws can be seen in all wood products
and adds to the natural beauty of the wood. No two wagon
wheels are identical due to the grain of the wood and the
natural flaws. Our wagon wheel chandeliers are made from
UL approved material and tested before shipment. All of
our wagon wheels and wagon wheel chandeliers are custom
made for each customer, therefore there are no refunds
on wagon wheel chandeliers, or any custom order on wagon
wheels.
Return / Refund Policy :
Customer satisfaction is very important to us and always has been.
Every item we sell is carefully inspected before it is shipped. If your order is damaged during shipping, please notify the shipping company immediately and file a claim with the shipper. Please notify Custom Wagons immediately of the shipping damage so that we can be of assistance to you in working with the shipper. Because most of our items are large, custom made, and the shipping somewhat costly, do not return the product to us unless you a obtained a Return Order Number (RON) CustomWagons.com.
If merchandise is defective or damaged upon receipt YOU MUST NOTIFY US WITHIN THREE (3) DAYS via e-mail on our Contact Page or by phone at (928-318-2410).
We will then provide you with instructions on how to, and where to return the damaged item if it is to be returned and give you a Return Order Number (RON). All packing material must be saved and the item must be packed in the original packing material for return and it is the customers responsibility to insure the item is packed correctly to prevent any further damage.
We do not refund
on custom built orders.
Shipping
Information:
Shipping charges are calculated on a per-product basis. Please make note of the shipping charges associated with each item. All wagon wheels and wagon wheel chandeliers 42" or larger must be shipped by freight. Please contact us for any item that is shipped by freight for the most up to date shipping charges.
