Custom Wagons Secure Shopping Store Policies

* Ordering Information for all our Wagon Wheels, Wood Wagons Wheels, Steel Wagon Wheels, Cannon Wheels
 

Secure Shopping is important for anyone shopping on the Internet, We want you to be safe when shopping for all your needs. All our custom Wagon Wheels, Wood Wagon Wheels, Steel Wagon Wheels, Wagon Wheel Chandeliers, Wood Buckets, and Wood Butter Churns. Custom Wagons are Handmade Today in the USA.

Please complete the information below, click the 'Submit' button to send us a contact message. We will review your message immediately and reply to your request quickly if a reply is necessary. Due to the large amount of Spam on the Internet, our contact forms are the only way to contact us by e-mail...


Secure Shopping

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It is extremely important to us at Custom Wagons for all our customers to be able to shop Online with total confidence. CustomWagons.com exclusively uses PayPal for all Online payment transactions. We at CustomWagons.com DO NOT collect or retain any of our customers payment information that has been submitted safely and securely Online to PayPal.com All payment transactions are collected securely by PayPal.com, no payment information is held by our website on our secured server.

Enjoy your visit to our wagon wheel website, our custom built products are manufacture in the USA, we do not have a retail store, all of our products are sold via the INTERNET. Should you have questions concerning any of our services or products, Please Contact Us


To Order By Check:

Print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to Custom Wagons, P.O. Box 25431, Yuma, Arizona 85367. Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check.

Wagon Wheels, Wagon Wheel Chandeliers:

Our wagon wheels and the wagon wheels that are used on our chandeliers are real wagon wheels. All of our wheels are made from USA hardwoods, all wood has natural flaws, these flaws can be seen in all wood products and adds to the natural beauty of the wood. No two wagon wheels are identical due to the grain of the wood and the natural flaws. Our wagon wheel chandeliers are made from UL approved material and tested before shipment. All of our wagon wheels and wagon wheel chandeliers are custom made for each customer, therefore there are no refunds on wagon wheel chandeliers, or any custom order on wagon wheels.

Return / Refund Policy :

Customer satisfaction is very important to us and always has been.

Every item we sell is carefully inspected before it is shipped. If your order is damaged during shipping, please notify the shipping company immediately and file a claim with the shipper. Please notify Custom Wagons immediately of the shipping damage so that we can be of assistance to you in working with the shipper. Because most of our items are large, custom made, and the shipping somewhat costly, do not return the product to us unless you a obtained a Return Order Number (RON) CustomWagons.com.

If merchandise is defective or damaged upon receipt YOU MUST NOTIFY US WITHIN THREE (3) DAYS via e-mail on our Contact Page or by phone at (928-318-2410).

We will then provide you with instructions on how to, and where to return the damaged item if it is to be returned and give you a Return Order Number (RON). All packing material must be saved and the item must be packed in the original packing material for return and it is the customers responsibility to insure the item is packed correctly to prevent any further damage.

We do not refund on custom built orders.

Shipping Information:

Shipping charges are calculated on a per-product basis. Please make note of the shipping charges associated with each item. All wagon wheels and wagon wheel chandeliers 42" or larger must be shipped by freight. Please contact us for any item that is shipped by freight for the most up to date shipping charges.

Our wagon wheels, cannon wheels, carriage wheels wagon wheel chandeliers, buckets and butter churn products, we do not have a retail store so all of our products are sold via the Internet. Should you have questions concerning any of our services or products, please feel free to contact us.

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