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Custom Wagons
Frequently Asked Questions
Click on a question for the answer.
- Are
all of your products solid wood?
- Are
all of your products handmade?
- Do
you make all of your products?
- Why
do you require 7 -14 days to ship a product?
- What
types of wood do you use?
- Where
else can I purchase your products?
- How
long have you been making your products?
- Is
your web site secure for online orders?
- What
about privacy, do you sell your customers names?
- What
if my order is damaged in shipment?
- What
is the guarantee for your products?
- How
do I order products on your web site?
- What
Methods Of Payment Do You Accept?
YES, all of our products are
made for 100% solid American wood. We do not use particle
board or foreign wood in any of our product.
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You bet they are. All of our
products are hand crafted using nothing but top quality grade
wood and materials, as they have for the past 40 years.
YES, we custom make everything that we sell, however, we do
use other companies from time to time to produce products. At
times we use Amish craftsmen, we have found that the quality
of the items that the Amish make for us more than meet our quality
standards. This is especially true with wagon wheels. Due to
the fact that the Amish use wagon wheels in their everyday live,
it only stands to reason that the wagon wheels they produce
meet our standards. The products that are made by the Amish
also help the Amish community supplement their farm income.
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Everything we make is hand made, while there are times that
we will have an item already made, most of the time your order
is not started until it is placed. This time is required to
make your order and ship it.
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We are very selective about the wood we use. We only use
100% solid American wood. We do not use particle board or
foreign wood in any of our products. Most of our wood comes
from local forest, which includes, Cedar, Southern Poplar,
Ash, Hickory, and Southern Red and White Oak.
Sorry, due to the fact that we custom make our products we
do not have an inventory to selll from. We only sell our products
on our Internet web site store or by phone order.
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We have been producing custom hand made wood products for
over 40 years.
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All data is protected
using the most advanced methods available. We take every precaution
to protect our users information. When users submit sensitive
information via the our web site, their information is protected
both online and off-line.
When a form asks users to enter sensitive information, that
information is encrypted and is protected with the best encryption
software in the industry - SSL. While on a secure page, the
lock icon on the bottom of Web browsers such as Netscape Navigator
and Microsoft Internet Explorer becomes locked, as opposed
to unlocked, or open, when you are just browsing.
While we use SSL encryption to protect sensitive information
online, we also do everything in our power to protect user-information
off-line. All of our users information, not just the sensitive
information mentioned above, is restricted in our offices.
Only employees who need the information to perform a specific
job are granted access to personally identifiable information.
Finally, the servers that we store personally identifiable
information on are kept in a secure environment.
We never
sell or furnish information to third parties unless instructed
to do so by the person who gave the information. We have created
a privacy statement in order to demonstrate our firm commitment
to privacy. You can view our complete privacy statement at
 Our
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What
if my order is damaged in shipment?
Please notify us immediately if you have received a product
damaged in shipment. Please keep all paperwork and shipping
packages. At the same time, please notify the shipper of the
damage.
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If there is something wrong with one of our products, just
call or write us, we will find a satisfactory solution to
any problem.
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Click on web page, then click on "Store".
- Click the photo of the product you want to purchase.
- A new page "Product Ordering Information" opens. Here
you can add the product to your shopping cart.
- Once you have added all the products you want to purchase,
click "place order" and complete the information.
- For custom Wagon Wheel Candelier orders, please contact
us by phone or our Contact
Page.
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We accept Visa and Master Card. We also accept Pay Pal,
for payment by Pay Pal, please contact us. We also accept
checks and money orders, US only.
You can complete our online shopping cart and print out a copy
of the order, mail your check or money order with the products
you want to purchase to:
Custom Wagons
P.O. Box 808
Nicholasville, KY 40356
However, if you pay by check, your order will not be shipped
until your check has been processed by your bank. This can
mean up to 14 business days. Should you have questions, please
use our contact page, Contact
Us.
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Enjoy your visit to our site.
We manufacture our products, we do not have a retail store,
all of our products are sold via the internet. Please contact
us before you plain a visit. Should you have questions concerning
any of our services or products, please contact us.
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