Custom Wagons FAQ's

* Wagon Wheels, Wood Wagons Wheels, Steel Wagon Wheels, Cannon Wheels

FAQ for Wagon Wheels, Custom Wood Wagon Wheels, Wagon Wheel Chandeliers, Steel Wagon Wheels, Wood Buckets, and Wood Butter Churns. Custom Wagons, Yesterday's Products, Handmade Today in the USA.

Alternatively, you can contact us via Phone, Fax, or postal mail at the address and phone numbers listed on this page. Please Contact Us Before You Plain A Visit. Should you have questions concerning any of our services or products, please Contact Us.

Click On A Question For The Answer.

  1. Are all of your products solid wood?
  2. Are all of your products handmade?
  3. Do you make all of your products?
  4. Why do you require 7 -14 days to ship a product?
  5. What types of wood do you use?
  6. Where else can I purchase your products?
  7. How long have you been making your products?
  8. Is your web site secure for online orders?
  9. What about privacy, do you sell your customers names?
  10. What if my order is damaged in shipment?
  11. What is the guarantee for your products?
  12. How do I order products on your web site?
  13. What Methods Of Payment Do You Accept?

Are All Of Your Products Solid Wood?

YES, all of our products are made for 100% solid American wood. We do not use particle board or foreign wood in any of our product.

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Are All Of Your Products Handmade?

You bet they are. All of our products are hand crafted using nothing but top quality grade wood and materials, as they have for the past 40 years.

Do You Make All Of Your Products?

YES, we custom make everything that we sell, however, we do use other companies from time to time to produce products. At times we use Amish craftsmen, we have found that the quality of the items that the Amish make for us more than meet our quality standards. This is especially true with wagon wheels. Due to the fact that the Amish use wagon wheels in their everyday live, it only stands to reason that the wagon wheels they produce meet our standards. The products that are made by the Amish also help the Amish community supplement their farm income.

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Why Do You Require 7 - 14 Days To Ship A Product?

Everything we make is hand made, while there are times that we will have an item already made, most of the time your order is not started until it is placed. This time is required to make your order and ship it.

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What Types Of Wood Do You Use?

We are very selective about the wood we use. We only use 100% solid American wood. We do not use particle board or foreign wood in any of our products. Most of our wood comes from local forest, which includes, Cedar, Southern Poplar, Ash, Hickory, and Southern Red and White Oak.

Where Else Can I Purchase Your Products?

Sorry, due to the fact that we custom make our products we do not have an inventory to selll from. We only sell our products on our Internet web site store or by phone order.

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How Long Have You Been Making Your Products?

Our family started building quality wood products in 1964, and have continued until today.

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Is Your Web Site Secure For Online Orders?

All data is protected using the most advanced methods available. We take every precaution to protect our users information. When users submit sensitive information via the our web site, their information is protected both online and off-line.

When a form asks users to enter sensitive information, that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, the lock icon on the bottom of Web browsers such as Microsoft Internet Explorer, Firefox, and Google, becomes locked, as opposed to unlocked, or open, when you are just browsing.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. Finally, the servers that we store personally identifiable information on are kept in a secure environment.

What About Privacy?

We never sell or furnish information to third parties unless instructed to do so by the person who gave the information. We have created a privacy statement in order to demonstrate our firm commitment to privacy. You can view our complete privacy statement at Our Privacy Statement.

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What if my order is damaged in shipment?

Please notify us immediately if you have received a product damaged in shipment. Please keep all paperwork and shipping packages. At the same time, please notify the shipper of the damage.

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What Is The Guarantee For Your Products?

If there is something wrong with one of our products, just call or write us, we will find a satisfactory solution to any problem.

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How Do I Order Products On Your Web Site?

Click on web page, then click on "Store".

  • Click the photo of the product you want to purchase.
  • A new page "Product Ordering Information" opens. Here you can add the product to your shopping cart.
  • Once you have added all the products you want to purchase, click "place order" and complete the information.
  • For custom Wagon Wheel Candelier orders, please contact us by phone or our Contact Page.

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What Methods Of Payment Do You Accept?

We accept Visa and Master Card. We also accept Pay Pal. We also accept checks and money orders, US only.

You can complete our online shopping cart and print out a copy of the order, mail your check or money order with the products you want to purchase to:

Custom Wagons
P.O. Box 808
Nicholasville, KY 40356

However, if you pay by check, your order will not be shipped until your check has been processed by your bank. This can mean up to 14 business days. Should you have questions, please use our contact page, Contact Us.

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We manufacture our wagon wheels, cannon wheels, carriage wheels wagon wheel chandeliers, wood buckets and wood butter churn products, we do not have a retail store so all of our products are sold via the internet. Please Contact Us Before You Plain A Visit. Should you have questions concerning any of our services or products, please Contact Us.

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